Cloud Storage Terms of Service

1. Service Description

OpenDucks IT provides cloud storage services including file hosting, synchronization, sharing, collaboration features and related infrastructure. Services may be delivered through Nextcloud installations, custom file management solutions, or other platforms as specified in your service agreement.

Available features include:

• File storage and synchronization across devices
• User and group management with flexible permission models
• Internal and external sharing capabilities
• End-to-end encryption options
• Data hosting in Germany, Netherlands, or France (availability varies)

2. Data Location and Hosting

Your data is hosted in data centers located in Germany, the Netherlands, or France, depending on availability and your selected configuration. We will inform you of the primary data location for your service.

You acknowledge that data may be processed in the specified region(s) and that we operate under EU data protection laws, including GDPR.

3. Encryption

Server-side encryption: Data stored on our systems is encrypted at rest using industry-standard encryption methods.

End-to-end encryption (optional): When enabled, end-to-end encryption ensures that files are encrypted on your devices before upload and can only be decrypted on your devices using your encryption keys. We cannot access encrypted content when end-to-end encryption is active.

You are responsible for securely storing your encryption keys. Loss of encryption keys may result in permanent data loss.

4. User Management and Access

You are responsible for:

• Creating, managing and removing user accounts within your allocated quota
• Assigning appropriate permissions and access levels to users
• Ensuring users comply with these terms and the General Terms of Service
• Revoking access promptly when users leave your organization

You must maintain accurate records of all users and their access rights.

5. Storage Limits and Usage

Your service includes the storage capacity specified in your service agreement. Usage beyond allocated limits may result in:

• Additional charges as outlined in your pricing plan
• Temporary restriction of upload capabilities
• Notification to request capacity expansion

We reserve the right to set reasonable file size limits and implement rate limiting to ensure service stability.

6. Sharing and External Access

You may share files and folders with external users through secure links or guest accounts. You are responsible for:

• Configuring appropriate sharing permissions
• Setting expiration dates on time-sensitive shares
• Using password protection for sensitive content where available
• Monitoring external sharing activity

We may disable external sharing features if abuse is detected or upon your request.

7. Backup and Data Recovery

We maintain regular backups of data stored on our systems according to the backup schedule specified in your service agreement. Backup frequency and retention periods vary by service tier.

You are responsible for maintaining local backups of critical data. We recommend testing restore procedures periodically.

Data recovery requests must be submitted through our helpdesk and may be subject to additional fees depending on scope.

8. Availability

Target availability for cloud storage services is 99.5% monthly, excluding scheduled maintenance and force majeure events. Scheduled maintenance will be announced in advance when possible.

This availability target does not apply to:

• Third-party integrations or external services
• Issues caused by client-side configuration or connectivity
• Events outside our reasonable control

9. Security Obligations

You must:

• Use strong, unique passwords for all user accounts
• Enable two-factor authentication where available
• Report security incidents or unauthorized access promptly
• Not share login credentials across multiple users
• Keep client software and applications updated

10. Prohibited Use

In addition to the prohibitions in our General Terms of Service, cloud storage services may not be used for:

• Storing or distributing illegal content, including copyrighted material without authorization
• Hosting malware, ransomware, or malicious files
• Engaging in activities that circumvent encryption or security controls
• Using storage as a conduit for network attacks or DDoS amplification
• Storing excessive amounts of non-user-generated automated backup data
• Reselling storage capacity without written authorization

11. Data Retention and Deletion

Upon service termination, you will have a period of 30 days to export your data. After this period, data may be permanently deleted unless legal obligations require retention.

Deleted data cannot be recovered after the retention period. We recommend maintaining local backups of important files.

12. Liability

Our liability for cloud storage services is subject to the limitations outlined in our General Terms of Service. We are not liable for:

• Data loss due to user error, including lost encryption keys
• Loss of data if you fail to maintain adequate local backups
• Interruptions caused by third-party services or connectivity issues
• Content uploaded or shared by users

13. Support

Support coverage and response times depend on your service tier. Support includes:

• Service availability and uptime monitoring
• Infrastructure and platform-level issues
• Configuration assistance within documented capabilities
• Security incident response

User training, custom application development, and data recovery beyond standard procedures may be subject to additional fees.

14. Changes to Terms

We may modify these terms with 30 days' notice. Continued use of the service after modifications takes effect constitutes acceptance of the new terms. Material changes will be communicated via email or service notifications.

15. Contact

For questions about these terms or to report issues, contact us through our helpdesk or email.