Service Plans
Choose IT services, managed operations, a self-hosted handover, or a hybrid setup. Most offers are scoped individually so the service matches your actual workload, security needs and support expectations.
Operations Suite
Plan services as one operating system Bundle discovery, service selection, security checks, status signals and handover work into one guided flow.
4 status components5 data regions6 suite modules
Managed Operation, updates and support can stay with OpenDucks IT.
Self-hosted We can prepare a clean handover when you want control.
Hybrid Mixed setups are welcome when your workflow needs them.
Solution pathfinder
Start from the problem, not from a product name Pick the situation that sounds closest. The website will point you to the most relevant service path, trust material and first delivery steps.
New team setup Migration Security baseline Website or app Daily support
New team setup
Start with the shared digital workplace Best when a small team needs mail, files, accounts and a clean support route without building a full IT department first.
New NGOs Small offices Project teams
Typical first steps Domain and mail baseline Cloud storage and sharing rules Portal access and support handover Migration
Move mail, files or apps without losing the map For teams leaving old hosting, scattered accounts or unclear provider setups. The focus is staged migration, rollback thinking and readable handover.
Provider changes Mail migrations Legacy cleanups
Typical first steps Inventory and risk check DNS, mailbox or file migration plan Cutover window and verification Security baseline
Reduce avoidable exposure first A practical security path for teams that need MFA, DNS/email security, backup thinking, VPN access and documented responsibilities.
Data protection reviews Remote admin access Operational hardening
Typical first steps Access and admin surface review Email authentication and VPN setup Backup and incident contact baseline Website or app
Ship a public site or internal app with operations included Good for websites, portals and small apps that need hosting, updates, backups and a clear owner after launch.
Websites Portals Custom tools
Typical first steps Scope content and technical stack Deploy hosting and monitoring baseline Document operation and support routes Daily support
Create a calmer support lane for recurring IT questions For organizations that need recurring help with accounts, devices, mail issues, access problems and small improvements.
Recurring support Access issues Operational questions
Typical first steps Define contact routes and urgency Collect recurring issues Bundle fixes into small improvement cycles
Outcome Bundles
Many requests are easier to scope as an outcome. Start with one of these bundles when you need a complete operating shape rather than a single product.
Bundle
Open Workplace Start Teams that need mail, files, support and a clean first operating model.
Mail/domain setup Cloud storage baseline Account and support handover Useful before a team grows into heavier IT operations.
Open path Bundle
Secure Remote Access Admins and teams that need private access to internal services.
VPN planning Endpoint setup Access documentation Pairs well with infrastructure hardening and monitoring.
Open path Bundle
Managed Web Presence Organizations that want a website or app online without unclear ownership.
Hosting setup Backup and update scope Launch checklist Works for static sites, CMS projects and small custom apps.
Open path Bundle
Migration Sprint Teams moving away from old providers, unclear servers or scattered tools.
Inventory Cutover plan Rollback and verification notes Designed to make the risky middle of a migration visible.
Open path
Service Package Comparison
Use this as a quick orientation before opening the full catalog. Final pricing depends on users, storage, migration effort, support level and whether OpenDucks IT operates the service for you.
Service
Starting point
Good for
Setup effort
Operation
Mail
from EUR 12 / mailbox / mo
Team inboxes, domains, shared mailboxes and migration from another provider.
Low to medium, depending on DNS and migration.
Managed service with DNS alignment and client guidance.
Open
Web hosting
from EUR 18 / mo
Small websites, project pages, static sites and managed web apps.
Low for new sites, higher for migrations.
Managed or self-managed handover.
Open
VPN
scoped offer
Secure admin access, remote teams and private service access.
Medium, because routing and endpoint access need planning.
Managed tunnel setup or documented handover.
Open
Cloud storage
scoped offer
File sharing, collaboration spaces and privacy-conscious storage.
Medium, depending on users, data volume and migration.
Managed app operation with backup and update scope.
Open
Helpdesk
from EUR 62 / 30 min
Fast troubleshooting, access problems, setup support and daily IT questions.
Low; can start with a specific issue.
Ad hoc support or recurring SLA.
Open
Managed vServer
scoped offer
Hosted apps, databases, portals and services that need server control.
Medium to high, depending on takeover and hardening.
Root handover or full management.
Open
Concrete Services
These are common billable service lines. They can be ordered individually, bundled into a managed package or used as building blocks for a custom offer.
Many services are available in several variants, for example by setup type, security level, license type, user count, support model or managed/self-hosted scope.
IT architecture & project advisory
Structured technical guidance when you need a clear decision, migration path or implementation plan instead of loose advice.
Outcome: priorities, risks, recommended setup and next steps
Infrastructure check
Migration plan
Tool selection
Security baseline
Plan a project
Network & system administration
Operational help for the systems that keep your organization running: accounts, DNS, servers, mail, Linux services and network basics.
Outcome: stable configuration, fixed issues and documented changes
Network
Systems
Accounts & DNS
Ask for admin support
Server setup & maintenance
Clean server setup or takeover with hardening, updates, service configuration, monitoring preparation and handover documentation.
Outcome: usable server, maintained baseline and clear responsibilities
Windows server
Linux server
Database server
Webserver
Managed vServer
Firewall & security configuration
Firewall and security work focused on real exposure: ports, remote access, admin surfaces, email security and baseline hardening.
Outcome: tighter access rules, fewer avoidable risks and a readable security baseline
Basic firewall setup
Advanced firewall setup
Security review
Security details
VPN setup & configuration
WireGuard, OpenVPN or SoftEther planning, endpoint setup, user access, routes and readable access documentation.
Typical use: secure admin access or remote teams
WireGuard
OpenVPN
SoftEther
Plan a VPN
Cloud hosting & maintenance
Managed operation for hosted apps, portals and collaboration tools with updates, backups, service checks and EU-region placement where possible.
Outcome: hosted service with defined maintenance and support scope
Managed app
Cloud storage
Custom portal
Cloud services
Backup & restore
Backup and recovery planning for systems where "we probably have a backup" is not good enough.
Outcome: retention concept, restore path and recovery notes for important services
Backup setup
Restore check
Recovery plan
Operational baseline
Remote support
Focused remote help for setup issues, user support, access problems, troubleshooting and managed-service incidents.
Outcome: quick diagnosis, direct fix where possible and a clear follow-up path
30 min
Hourly
Incident support
Open helpdesk
On-site support
On-site support for local infrastructure, network checks, handover sessions and installations by prior arrangement.
Availability: scoped individually
Installation
Network check
Handover
Request on-site support
Managed email
Mailboxes, DNS alignment, SPF/DKIM/DMARC, webmail, client setup and optional first-time setup support.
Includes: managed email service and onboarding
Managed service
First setup
Migration
Mail hosting
Opsi Package Manager
Licensing and implementation support for Opsi Package Manager, including package workflows and endpoint rollout planning.
Outcome: license path, deployment approach and package-management support
Reseller
Private
Enterprise
Trial
Student/Developer
Ask about Opsi
TimeTrack rollout package
Dedicated TimeTrack setup for teams that need time tracking, absence workflows, exports and a clear operating model from day one.
Outcome: trial or production setup, user tier, hosting model and onboarding path
Trial
10 users
20 users
35 users
50 users
On-premise
Plan TimeTrack
Trust Center before you buy
Review security basics, data regions, legal documents, service status and abuse/security reporting routes before starting a managed service.
Find the right setup
Mail & domains
Cloud files
Website or app
Secure access
Daily support
Not sure yet
Recommended starting point
Mail Hosting Standard or Pro
Good when you need reliable mailboxes, domain setup, SPF/DKIM/DMARC and migration support without daily mail server administration.
Up to 10 users (and more on request)
10 GB per mailbox
SPF, DKIM & DMARC included
Webmail + IMAP/SMTP/POP3/ActiveSync
Unlimited users
25 GB per mailbox
Shared mailboxes & mobile sync
Full admin panel
Static or dynamic sites
Optional self-managed mode
Let's Encrypt SSL included
EU-based infrastructure
Private, encrypted tunnels
Custom endpoints available
OpenVPN, WireGuard or SoftEther
GDPR compliant
Hosted in 🇩🇪 🇳🇱 or 🇫🇷
Nextcloud or custom setup
End-to-end encryption
Flexible user model
2-8 vCPU / 4-32 GB RAM
SSD storage, snapshots
Root or full management
Optional firewall & backup
Modern time tracking tool
Designed for public sector & SMEs
Open-source, modular & extendable
Self-hosted or managed
Infrastructure and risk checks
Migration and implementation planning
Tool selection with trade-offs
Technical coaching for handover
Reliable support for daily operations
Remote assistance & troubleshooting
Custom SLAs available
GDPR compliant
Design and implementation of secure and scalable IT systems
Network security audits
GDPR compliance consulting
Custom solutions for your needs
Pricing Guide
Most projects are scoped individually, but these ranges help you estimate the order of magnitude before requesting an offer.
Support
Remote support
from EUR 62 / 30 min
Quick help for setup, access and troubleshooting
Useful for mail, VPN, cloud and portal questions
Can be continued as hourly support if needed
Ask for support
Professional services
Infrastructure project package
from EUR 100 / h
Architecture, migration planning and implementation support
Server setup, VPN, firewall and network administration
Best for concrete changes with a defined outcome
Plan project
TimeTrack
TimeTrack rollout
trial, cloud or on-premise
Dedicated package for TimeTrack setup and onboarding
Cloud tiers for 10, 20, 35 or 50 users plus custom scopes
On-premise licensing, maintenance and integrations available
View TimeTrack plans
Managed services
Managed operations package
from EUR 29.99/mo
Email, cloud hosting, app maintenance or managed support
Backup, monitoring and support options by scope
Clear split between operation, support and customer responsibilities
Request offer
Purpose-driven discounts
Reduced pricing for NGOs, care work and people doing useful things
NGOs, non-profits, doctors, medical practices, education projects and companies or teams serving a good cause can ask for reduced rates. Discounts can also be assigned manually when a situation does not fit a standard category.
We do this because we believe in work that is right and important. If your organization helps people, protects communities or keeps essential work running, tell us when requesting an offer.
Displayed amounts are orientation values based on common service lines. Final pricing depends on users, storage, service level, migration effort, travel, legal/compliance requirements and whether the service is one-time, managed or licensed. NGO, student and purpose-driven discounts may be available.
Customer Access
License, billing and support hub
Manage services from one place
Use the customer portal preview for license checks, TimeTrack resources, billing links, status information and support requests.
What happens after your request?
Requirements check
We clarify users, domains, storage, support level, compliance needs and migration timing.
Offer and setup plan
You receive a scoped recommendation with operating responsibilities and expected delivery steps.
Launch and handover
We configure the service, test access, document the essentials and stay available for support.
All managed services are usually deployed within 48 hours.
Need something different? Contact us – we love building custom setups.