Frequently Asked Questions

Yes. We use GDPR-conscious hosting, encryption where appropriate, network isolation, access control and regular maintenance. Security is part of the operating model, not an optional extra.

Yes. We can migrate email, websites, databases, cloud storage and virtual servers. For complex moves we plan a migration window and rollback path with you.

Yes. We regularly build mixed setups with hosting, email, backups, monitoring, VPN and support. The best starting point is a short description of your current setup and goal.

Standard managed services are usually deployed within 48 hours after the required information is available. Larger migrations and custom setups get their own timeline.

TimeTrack is an open-source time tracking system for small teams, NGOs and public-sector workflows. It can be self-hosted or operated by OpenDucks IT as a managed service.

Yes. TimeTrack is modular and supports plugins, custom theming, PDF branding and integrations such as LDAP/AD depending on the deployment.

protoML is a lightweight markup format for meeting minutes, notes and task lists. It is meant to stay readable for people while still being useful for parser-based workflows.

Yes. NGOs, verified students, non-profits, education projects, doctors, care-related teams and organizations or companies serving a good cause can receive discounts depending on the service and scope. Discounts can also be assigned manually when the situation deserves it but does not fit a fixed category. Tell us what you do and why the service matters to your work; we offer these discounts because we believe in supporting work that is right and important.

Invoices are sent by email or made available through the relevant customer or payment portal. Subscription changes depend on the product and billing period.

Monthly services can usually be cancelled at the end of the current billing period. Annual plans and special contracts follow the agreed term.

We currently support PayPal and payment methods offered through our payment partners, depending on the product and region.

All customers can reach us by email. Priority support, custom SLAs, monitoring and response-time agreements are available for managed and business-critical setups.

Yes. SLA terms depend on the service, hosting model and support tier. For critical setups, we define uptime, response times, maintenance windows and escalation contacts together.

Yes. We work in English and German and can support international customers as long as the requested service and payment setup are available in their region.

Yes. Customers must be at least 18 years old to create accounts, order products or use partner services for payment processing.

Some products require manual configuration or extra coordination. If a setup fee applies, it is shown during checkout or in the offer before work starts.

Important documents are collected in the Legal Center. The imprint and privacy policy are linked from every main page footer.