Where German and English versions of a legal document are available, the German version takes precedence unless an individually signed agreement expressly states otherwise.
Company & Contact
Core company information and official contact channels.
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Imprint / Impressum
Provider identification, address, management, VAT ID and mandatory legal notices.
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Abuse Reporting
Misuse reports, abuse contact and reporting form.
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Trust Center
Security, privacy, abuse handling, legal documents and status links in one place.
Privacy & GDPR
Data protection documents for website visitors, customers and managed-service processing.
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Privacy Policy / Datenschutzerklaerung
General privacy policy for website and contact processing.
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Data Processing Agreement / AVV
Art. 28 GDPR agreement for services where OpenDucks IT processes customer data.
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Technical & Organisational Measures / TOMs
Security controls, access control, backups, monitoring and operational safeguards.
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Subprocessors
Third-party providers involved in hosting, operations, payment or support workflows.
Terms & Policies
General rules for using OpenDucks IT services, websites and infrastructure.
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General Terms and Conditions / AGB
German AGB PDF and English web version for IT services, hosting, cloud, managed services, payment default and acceptable use.
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Acceptable Use Policy
Rules against spam, attacks, illegal content and harmful use of services.
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Service Level Agreement Overview
Uptime, response-time and escalation model for managed services.
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Security & Trust Overview
Public overview of security posture and operational principles.
Shop, Billing & Consumer Rights
Documents for online orders, subscriptions, payment, hardware sales and withdrawal rights.
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Shop Terms & Withdrawal Information
Legal notes for shop purchases, services, hardware sales and withdrawal process.
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Payment & Billing Terms
Payment methods, invoices, subscriptions, failed payments and refunds.
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Cancellation & Withdrawal Form
Template for consumers who want to exercise statutory withdrawal rights.
Service-Specific Documents
Terms and data protection documents for individual products or managed services.
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Managed Services Terms
Operational scope, maintenance, support boundaries and customer responsibilities.
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Mail Hosting Terms
Mail hosting scope, fair use, abuse handling and deliverability responsibilities.
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Web Hosting Terms
Website hosting, storage, traffic, backups and content responsibility.
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VPN Service Terms
Remote-access scope, permitted use, customer duties and abuse response.
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Cloud Storage Terms
Storage services, encryption, user management, data location and sharing policies.
TimeTrack Documents
Documents for managed TimeTrack software, hosting, privacy and licensing.
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AVV / Data Processing Agreement (DE)
TimeTrack-specific data processing agreement.
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GDPR Information Sheet (DE)
Data protection information for TimeTrack software and hosting.
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Terms of Service / Hosting (DE)
Hosting terms for managed TimeTrack deployments.
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TimeTrack SLA
Availability and support levels for managed TimeTrack instances.
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TimeTrack License & Open-Source Notice
License notes, repository references and third-party notices.
Software & Open Source
Notices for OpenDucks software projects and open-source components.
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Software License Terms
Default terms for custom software, plugins and integration work unless stated otherwise.
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Open-Source Attribution Notice
Third-party software notices and attribution information.
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protoML Project Notice
Project-specific legal, license and usage notes for protoML.