Service-Specific Terms
These terms supplement our General Terms of Service and apply specifically to VPN services. Where conflicts arise, these service-specific terms take precedence.
OpenDucks IT provides managed VPN services for secure remote access, site-to-site connections, and private networking. Supported protocols include WireGuard, OpenVPN, and SoftEther. Custom endpoints and firewall coordination are available as part of the service.
Target availability is 99.5% monthly, excluding scheduled maintenance and force majeure. Scheduled maintenance will be announced in advance when possible.
VPN endpoints are hosted in the EU (Germany, Netherlands, or France). We do not log user traffic content, but may retain connection metadata for security and troubleshooting.
Upon service termination, VPN credentials and configurations will be deleted within 30 days unless legal obligations require retention.
Our liability is limited as described in the General Terms of Service. We are not liable for:
We may modify these terms with 30 days' notice. Continued use of the service after modifications constitutes acceptance of the new terms.
For questions or support, contact us via the helpdesk or email.