VPN Service Terms of Service

1. Service Description

OpenDucks IT provides managed VPN services for secure remote access, site-to-site connections, and private networking. Supported protocols include WireGuard, OpenVPN, and SoftEther. Custom endpoints and firewall coordination are available as part of the service.

2. Permitted Use

• VPN access is for authorized users and systems only.
• No use for illegal activities, network attacks, or bypassing security controls.
• No sharing of credentials or configuration files outside your organization.

3. Security and Configuration

• Use strong, unique credentials for all VPN users.
• Keep VPN client software updated.
• Report security incidents or suspected compromise immediately.

4. Monitoring and Abuse Prevention

• We monitor VPN endpoints for abuse, attacks, and unusual activity.
• We may suspend or restrict access in case of abuse or security incidents.

5. Availability and Maintenance

Target availability is 99.5% monthly, excluding scheduled maintenance and force majeure. Scheduled maintenance will be announced in advance when possible.

6. Data Location and Privacy

VPN endpoints are hosted in the EU (Germany, Netherlands, or France). We do not log user traffic content, but may retain connection metadata for security and troubleshooting.

7. Support

• Support coverage and response times depend on your service tier.
• We provide assistance for VPN setup, endpoint configuration, and troubleshooting within documented capabilities.

8. Data Retention and Deletion

Upon service termination, VPN credentials and configurations will be deleted within 30 days unless legal obligations require retention.

9. Liability

Our liability is limited as described in the General Terms of Service. We are not liable for:

• Network outages caused by third-party providers or force majeure
• Misuse of VPN access by users
• Content accessed or transmitted via VPN

10. Changes to Terms

We may modify these terms with 30 days' notice. Continued use of the service after modifications constitutes acceptance of the new terms.

11. Contact

For questions or support, contact us via the helpdesk or email.