OpenDucks Project Guide

Make the next IT step easier to explain

Describe what is changing, who depends on it and what needs to stay safe. The guide turns that into a practical first scope for service, security and handover conversations.

Write a short brief Compare services Check service status

Situation picker

Pick the closest situation

Suggested starting point

New workplace

Mail, files, support and access baseline for a team that wants a clean starting point.

Service mix

    Questions to confirm

      Ask about this

      First conversation

      Clarify goals, users, data location, worries and ownership before anyone starts moving systems around.

      • Short brief
      • Main concerns
      • Data-location notes
      Readiness LabProject planner

      Service shape

      Match your situation with the right mix of mail, files, VPN, hosting, support or managed service work.

      • Recommended setup
      • Setup phases
      • Service shortlist
      Solution pathsService catalog

      Security basics

      Make sure access, backup, MFA, firewall and emergency contact questions are visible early.

      • Security checklist
      • Access notes
      • Backup expectation
      SecurityTrust Center

      Support rhythm

      Decide how requests, follow-ups and recurring support should reach the right person.

      • Action list
      • Support route
      • Who owns what
      Customer portalHelpdesk

      Status awareness

      Check service status and region options before choosing where a service should run.

      • Region fit
      • Availability view
      • Update subscription
      StatusStatus Watch

      Handover notes

      Leave behind the essentials: contacts, important settings, acceptance checks and next steps.

      • Handover list
      • Key notes
      • Next steps
      Docs and legalContact

      Status and regions

      Before you choose a region

      5Components
      5Regions
      0Open incidents
      DE-FRA-1DE-BERPL-WAR-1EUROPEFR-GRA-1