IT Architecture & Project Advisory
Structured technical guidance for infrastructure checks, migration paths, tool decisions and implementation planning.
- Infrastructure check
- Migration plan
- Tool selection
- Security baseline
OpenDucks Services
Service Catalog
Overview of services, variants, typical delivery time, operating models, support and data regions.
Core service lines
These service lines are available as one-time work, managed operations, licenses or recurring packages depending on the scope.
Variants are starting points. Final offer lines can differ by setup type, license, user count, support level, data region and operating model.
Consulting & Support
Remote-Support
Remote troubleshooting, setup help and operational support for managed or project-based services.
- 30 min
- Hourly
- Incident support
On-Site Support
On-site assistance for local infrastructure, network checks, installations and handover sessions.
- Installation
- Network check
- Handover
Infrastructure
Netzwerk- und Systemadministration
Operational help for accounts, DNS, servers, mail, Linux services, network basics and documented changes.
- Network
- Systems
- Accounts & DNS
Servereinrichtung und Wartung
Clean server setup or takeover with hardening, updates, service configuration, monitoring preparation and handover documentation.
- Windows server
- Linux server
- Database server
- Webserver
Firewall- und Sicherheitskonfiguration
Firewall and security work focused on ports, remote access, admin surfaces, email security and baseline hardening.
- Basic firewall setup
- Advanced firewall setup
- Security review
VPN-Setup und Konfiguration
WireGuard, OpenVPN or SoftEther setups for secure remote access, admin access and private networking.
- WireGuard
- OpenVPN
- SoftEther
Managed Services
Cloud-Hosting & Wartung
Managed operation for hosted apps, portals and collaboration tools with updates, backups, service checks and support scope.
- Managed app
- Cloud storage
- Custom portal
Backup- und Wiederherstellungsloesungen
Backup and recovery planning with retention expectations, restore paths, recovery notes and optional checks.
- Backup setup
- Restore check
- Recovery plan
Email-Dienst (managed)
Managed mailboxes, DNS, SPF/DKIM/DMARC, webmail, client setup and first-time setup support.
- Managed service
- First setup
- Migration
Software & Licensing
Opsi Package Manager
Licensing and implementation support for Opsi Package Manager, package workflows and endpoint rollout planning.
- Reseller
- Private
- Enterprise
- Trial
- Student/Developer
TimeTrack Rollout Package
Dedicated TimeTrack setup for trial or production use, including user tier, hosting model, onboarding and support scope.
- Trial
- 10 users
- 20 users
- 35 users
- 50 users
- Custom
TimeTrack On-Premise & Wartung
On-premise TimeTrack licensing, deployment support and maintenance/care packages.
- On-premise
- Maintenance
- Unlimited users
Admin-managed services
Managed Services
Mail Hosting
Managed mailboxes, DNS records, migration support and optional dedicated setups.
Status: Available
Regions: DE-FRA-1, DE-FRA-2, EUROPE
Open serviceCloud Storage
Managed file sync and storage services with region-aware placement.
Status: Available
Regions: DE-FRA-1, EUROPE
Open serviceHosting
Web Hosting
Static and dynamic web hosting with SSL, backups and managed operations options.
Status: Available
Regions: DE-FRA-1, DE-FRA-2, PL-WAR-1, NL-AMS, US-NYC-1, US-LA-1
Open serviceNetwork
VPN
Private access endpoints with OpenVPN, WireGuard or SoftEther options.
Status: Available
Regions: NL-AMS, DE-FRA-1, US-NYC-1, US-LA-1
Open serviceService availability
| Service | DE-FRA-1 | DE-FRA-2 | DE-BER | PL-WAR-1 | NL-AMS | EUROPE | AMERICAS | US-NYC-1 | US-LA-1 |
|---|---|---|---|---|---|---|---|---|---|
| Mail Hosting Available | Available | Available | Available | Available | Available | Available | Not listed | Not listed | Not listed |
| Web Hosting Available | Available | Available | Not listed | Available | Available | Not listed | Not listed | Available | Available |
| Cloud Storage Available | Available | Available | Available | Available | Available | Available | Not listed | Not listed | Not listed |
| VPN Available | Available | Not listed | Not listed | Not listed | Available | Not listed | Not listed | Available | Available |